OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

We identify technology, training, and processes to take your service team to the next level. 

ASSESSMENT

Once we have executive buy-in, we oversee the implementation process from start to finish.

UNDER CONSTRUCTION!

July 1 - We've just begun our new page and new business model.  Watch for new web page coming soon. Notices will be sent.

Thanks,

Jim

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McKenna Associates, Corp. monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

SEASONED PRO

PLANNING

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

EFFICIENCIES

IMPLEMENT

McKenna Associates, Corp. delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

TESTIMONIALS

McKenna Associates, Corp. uses surveys, interviews, and observation to conduct a comprehensive service audit.

LIUL DALA

GLOBAL CO.

OUR SERVICES

Business Consulting